Denim does its best to ensure your payments are set up correctly before sending them out. We do not change contractor pay settings except in the following cases.
- You are adding a contractor for the first time or
- A request has been submitted through the Request Center (Please see Request Center overview for details.)
To avoid misdirected payments, we strongly recommend to ensure that your contractors are set up correctly via ACH, or with the correct factoring company before submitting jobs. (Please see Contractors: Setup payment methods, for detailed instructions.)
If a payment is misdirected, you can reach out directly to the party who received the funds to request a refund. In such cases, mark your emails to us in the cc at support@denim.com so that we are part of the discussion. and we know when to expect the refund. Once the refund is received, Denim works with you to redirect payment to the correct party.