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Misdirected Payments

Francisco Bravo
  • Updated

Denim does its best to ensure your payments are set up correctly before sending them out. We do not change contractor pay settings unless:

  1. You are adding a contractor for the first time or

  2. A request has been submitted through the Request Center

     

To avoid misdirected payments, we strongly recommend ensuring your contractors are set up correctly via ACH, or with the correct factoring company before submitting jobs. To figure out how a contractor is set up, check out this article.

 

In the event that a payment was misdirected, you'll want to reach out directly to the party who received the funds to request a refund. You can cc support@denim.com so we have visibility into the thread and so we know when to expect the refund. Once the refund is received we'll work with you to redirect payment to the correct party.