In this article, you will learn about
- What are the chargeback reports
- How to use the chargeback report, for different types—Open, Settled, Hidden
- How to use filters and the search option in the chargeback report
- Export chargeback report to PDF or to CSV
- Answers to some common questions about chargeback report
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Using the chargeback reports
The Chargeback report shows a comprehensive list of the invoices that were either fully or partially charged back to your Denim Cash account. These can be due to ageing or nonpayment from your customer.
Click on Reports in the navigation. In the expanded view, click on Chargeback Report.
The Chargeback Report page shows you a list of invoices.
In the list, you can options to:
- Use tabs to find the types of invoices whether these are Open, Settled, or Hidden
- Use filters to use custom settings to see specific types of invoices
- Use search to find invoices by customer name or job ID.
- Export the chargeback report to PDF of a CSV file
All these actions are explained in the following sections in this article.
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See list of invoices
See the following details for each invoice in the list.
- Transaction: The date of transaction for the invoice.
- Job: The Job ID where the invoice is raised.
- PO: The PO number associated with the invoice.
- Customer Name: The customer name in the invoice.
- Days Outstanding: The number of days when the invoice is outstanding.
- Check/ACH Number:
- Original Invoice:
- Payment:
- Chargeback:
💡Note: The Transaction column shows the last transaction for that specific invoice.
Total
The Total shows the amount of all invoices, either open or settled. This way, you know the exact breakdown of all invoices, payment, and chargebacks that will change based on selected filters.
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See invoice types
By default, the Open tab is selected to show you all the invoices where your customer has still not paid in full, even though the invoice is closed out. These are invoices that you can reach out directly to your customer for payment, which will in turn result in a reimbursement to your Denim Cash account.
Select Settled tab to see the list of all the invoices where your customer has paid after the chargeback occurred. That is why the Total column shows $0 for chargeback—there is nothing more for you to act on.
Select Hidden tab to see all the hidden invoices where you do not want collections from your customer.
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Using filters
While looking at the list, you can filter it to see specific filters such as for a payment type, a range of dates for the transaction dates, the chargeback amount, and so on.
Click on Filter to see different filter options.
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Apply Filters
Select a filter, and you can see options to set the filter values. For example if you select Client Payment Type, two options appear and you can select a payment type. If you select Chargeback Amount, you can set a minimum or maximum amount as the filter for the list.
Click on Apply and the list shows you only those invoices meet the criteria of the selected filters.
Use the other filters, as required.
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Clear Filters
To clear the filters, click on the Filters button.
- Click on the Clear All button to clear all the filters.
- Clear the box for specific selected filter to clear it.
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Using Search
Search the invoices company or job ID. As you start writing the search criteria in the Search field, the list updates automatically to show you the matching invoices.
For example if you write the company name, only those invoices show that are associated with this company name, as below.
Click on the Reset icon to see the complete list of all records.
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Options to Hide a report
You can hide a charged back invoices from the list, for example if you don't wish to purse collections from a customer. This may be useful if the amount is very small or if you know that you cannot collect payment on this invoice for any reason. you know the invoice can't be collected on.
Locate the target invoice in the list. You can use filters or the search option to find it as explained earlier in this article.
There are two ways to hide an invoice.
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In the list
As you hover your mouse over the row, a context menu appears at the end showing three dots. Click on the three dots, as below.
Click on Hide.
The invoice moves from the Open tab to the Hidden tab.
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In invoice details view
Click anywhere in the row to open the invoice details, as below.
Next to the Open status, there are three dots which means that some actions or options are available there.
Click on the three dots.
Click on Hide.
The invoice moves from the Open tab to the Hidden tab.
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Export chargeback report to PDF of CSV
Click on the Export button. There are two options to export the chargeback report.
- Export to PDF: Select this option to export the chargeback report to a PDF document.
- Export to CSV: Select this option to export the chargeback report to a CSV file.