In this article, you will learn
- What is Denim Resolution Hub for the contractor issues
- Which issues Denim escalates
- How to see the impacted contractors
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About the Resolution Hub for contractor issues
Denim has an exclusive Resolution Hub that escalates any issues that impacts our ability to send payments to your contractors on our scheduled date.
In this section, we explain the issues about payments and we also flag the issues regarding your collections, credit, aging, document audits, and job audits.
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Which issues Denim escalates
- Approved Jobs with Missing Payment Settings. In this case, a job has been submitted to Denim with a payable that is supposed to be sent to a contractor. However Denim does not have the necessary payment settings to be able to actually remit the payment.
- Contractor Payment Past Due. In this case, the current date is after the payable's due date. It means that Denim is late to send payment to the contractor.
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See which contractors are impacted
Click on Contractors in the navigation.
The list of customers opens.
Click on the Issues button. If you see a number on this button in red color, it shows the number of customers who are impacted by these settings.
The Issues Summary modal opens.
For each issue, you can see:
- The payment issue type
- Number of impacted contractors
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See specific contractors impacted by an issue
In the Impacted Contractors column, click on the number for the specific issue that you want to see.
The contractors list shows with the particular issue's filter applied in the list. It shows you a filtered list of only those contractors to whom the payment issue criteria applies.
For example in the above use case where we have 5 contractors with Contractor payment past due, click on the number 5. The list shows only these five contractors, with the filter on.
Click on any contractor in the list. Denim shows you the details and the specific action that you can take on this contractor, for its threshold.
The use cases are as below.
Use case 1: Approved Jobs with Missing Payment Settings:
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- If the contractor has not completed onboarding, you can resend the invite.
- If there is a pending Factor Assignment or Payment Update request, you see the details of this request.
Use case 2: Contractor Payment Past Due:
Click on the target contractor in the list. The details open in a modal where you can see the details, for example as below.
💡 Note: Soon, Denim will be able to flag the funding source & identify the root cause as to why the payment was not sent, such as low Denim Cash.
You can also select a specific job to view the entire details, and make adjustments if necessary.
💡 Note: Denim plans to add new categories of issues and will organize these in a centralized hub, the Denim Resolution Hub. If you have any questions, please contact our support team any time.