Resolution Hub: Contractor Issues

Denim's Resolution Hub escalates any issues that will impact the ability for us to send payments to your contractors on our scheduled date. While this section focused solely on issues impacting payments, Denim will soon escalate issues that impact your collections, credit, aging, document audits, and job audits. 

What contractor payment-related issues are Denim escalating? 

1. Approved Jobs with Missing Payment Settings. In this case, a job has been submitted to Denim with a payable that is supposed to be sent to a contractor, however Denim does not have the necessary payment settings to be able to actually remit payment. 
2. Contractor Payment Past Due. In this case, the current date is after the payable's due date, meaning that Denim is late sending a contractor their payment

How can I see what contractors and jobs are impacted?

By clicking the "Issues" button, you can see the total number of contractors impacted by issues:

By selecting the number in the "Impacted Contractors" column, Denim will filter your contractors impacted by that specific issue. You can also use the Filter toggle to select specific issues:

But how do these issues get fixed? Click on a specific contractor, and Denim will display "Recommended Actions" depending on the underlying issue:

1. Approved Jobs with Missing Payment Settings: 
   1. If the contractor has not completed onboarding, you will be prompted to resend the invite
   2. If there is a pending Factor Assignment or Payment Update request, you will see the details of this request
2. Contractor Payment Past Due: 
   
   1. You will be able to view all of the job details directly within the Contractor's page, simply by selecting the contractor, and then the job number. You can view Denim notes specifying why the job was not paid
      1. Note - within the next few months, we will be able to flag the funding source & identify the root cause as to why the payment was not sent, such as low Denim Cash

You can also select a specific job to view the entire details, and make adjustments if necessary:

We're going to consistently be adding new issues, and will eventually create a centralized hub where they can all be viewed, called the Denim Resolution Hub. 

Have any suggestions or issues that you would like Denim to escalate? Let us know here.