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QuickBooks: Resolving an Invalid Reference ID Error

Josh Muniz
  • Updated

What causes this error?

When a customer, vendor or account is set as "inactive" in QuickBooks, any records that reference that customer, vendor or account will fail to sync from Denim to your QuickBooks.

 

How do I resolve this error?

In order to resolve this error, you must re-activate the "inactive" customer, vendor or account in your QuickBooks. Once the entity is active, you will be able to successfully sync the failed record from the Denim QuickBooks dashboard.

 

Steps to re-activate a customer:

  1. In QuickBooks, go to "Sales" → "Customers"

     

  2. Click the cog/settings icon at the top-right of the table and check the “Include inactive” box in the settings dropdown

     

  3. Search for the inactive company and click “Make active”

     

 

Steps to re-activate a vendor:

  1. In QuickBooks, go to "Expenses" → "Vendors"

     

  2. Click the cog/settings icon at the top-right of the table and check the “Include inactive” box in the settings dropdown

     

  3. Search for the inactive company and click “Make active”

 

Steps to re-activate an account:

  1. In QuickBooks, navigate to "Chart of Accounts"

     

  2. Click the cog/settings icon at the top-right of the table and check the “Include inactive” box in the settings dropdown

     

  3. Search for the inactive account and click “Make active”

     

 

Next Steps

Once you have re-activated the customer, vendor or account in QuickBooks, navigate back to the Denim Quickbooks dashboard and re-sync the failed entry.

 

NOTE: In order to best leverage the Denim <> QuickBooks integration, we recommend that you avoid setting customers or vendors as inactive in your QuickBooks unless the customer or vendor is not used in any jobs or is only used in "Completed" jobs. You should avoid setting any Denim accounts as inactive.